We have trained over 1,700 practices and saved more than 700,000 GP hours using Workflow.
You’re in safe hands.

A trained Workflow Administrator can code and action up to


of clinical correspondence

An average sized practice of 7,000 can expect to release

8 hours

of GP time each week

Our approach to Workflow for General Practice is supported by the


as being a safe and robust system

What you get with Workflow

Diversify your workforce with our origin solution

workflow logo


Our Workflow solution makes it easy to safely hand over the processing of clinical correspondence to other members of practice staff. This sees practices that we work with free up an average of 8 hours per week of GP time.

With the Workflow platform you get:

  • Patient letter templates that are compatible with SystmOne, Emis, Microtest and Vision clinical systems.
  • A bank of clinical codes to add to your correspondence.
  • E-learning modules and video tutorials on read coding, assessing and actioning clinical correspondence, and more.
  • Data dashboard to see real time impact.
  • Workshops facilitated by experts.
  • A member of the Practice Unbound team will work closely with your practice to get the most out of Workflow.
  • Technical Helpdesk open Monday to Friday.


workflow go logo

If your practice does not require the additional implementation support of a Transformation Coach, then our Workflow Go option is best for you. You can always upgrade to the original Workflow or Workflow Network if you change your mind.

Blaze a trail by building your own Primary Care Network hub with

workflow network logo


Workflow Networks gives you everything in the original Workflow package plus the support needed to set up a Workflow Processing Hub.

What you get with Workflow Network:

  • The tools you need to stimulate local engagement.
  • Help to design your vision for working together.
  • Clinical system specific guidance on how to process correspondence across multiple systems.
  • Help to build your financial model and creating a shared protocol.
  • Guidance in identifying the roles in your team that are needed to build a successful hub.
  • Building contractual agreements and operational governance structures.

See how much GP time Workflow is freeing up

With Workflow, you can see how many hours the GPs in your practice are saving, just like in this graph.

You are also shown how many additional hours you could save by having more Administrators processing patient letters that GPs. Hours saved is calculated using the number of letters shifted away from a GP x 1.5 mins (average number of minutes a GP takes to process a letter).

If some letters do not go through the workflow process, this graph also shows how many hours you could proportionally be saving if all letters did go through the process.

Workflow gives you a programme that goes beyond the basic training solution for clinical correspondence in General Practice. As part of the Time to Care programme and the Productive Workflow transformation for general practice, we offer a proven and sustainable training and implementation model, which is delivered to Practices across a Federation, Health Board or CCG, helping them to change the way they manage their document flow.

We create a collaborative learning environment through the delivery of interactive workshops, online learning and real-time data through the Practice Unbound secure Portal.

Workflow has been designed to engage and meet the needs of General Practice and the challenge of managing clinical correspondence, delivering interactive workshops and implementation, online training and practical resources.

Track the journey of patient correspondence

In Workflow you can see what is happening to the letters going through the practice, and how it changes through time.

As your Workflow team grows in confidence we would expect to start to see more letters being completed by the workflow administrators. This means fewer letters being sent to the GP.

We typically see Practices shift 50% of letters away from GPs in 4-6 weeks.

Quickly analyse Workflow by patient letter types

In Workflow you can see your practice’s the total volumes and breakdown of activities on the most common letter types.

Once you have been Workflowing for a few months this graph will tell you where your main workload sits for both your admin teams and GPs. Good practice in data quality should also mean that your top letter types are now cleanly categorised with no generic ‘clinic letters’ or duplicated ‘A and E’ and ‘Accident and Emergency’ types.

This makes everything easier to track and additional workload easier to plan for.

Dr Dan Jenkinson, GP and Workflow GP Lead

Dr Dan Jenkinson, GP and Workflow GP Lead

“The impact on the administrative workload for GP’s has been fantastic to see. We used to see a lot of stuff that was irrelevant for our day-to-day work and now we’re just getting the detailed information we need to look after those patients more safely.

“The benefits of Workflow, beyond time saving are that the processes are done better. The Administrators, because they are reading the coding, are actually pick up more than the GP’s do.”

The Practice Manager and Workflow

rick jones practice manager

Learn from our Practice Managers about how they implemented Workflow and live and breathe the principles everyday.

With Practice Unbound, implementing a Workflow Administrator into your practice couldn’t be easier

1. Build Your Team

Define the workflow team within your practice.

2. Design Your Implementation

Strengthen your existing governance processes to ensure safety and consistency when delegating clinical correspondence.

3. Processing & Auditing

Access video tutorials and download your tools.

4. Go Live

Sign our IG policy and learn how to submit data to track your implementation.

5. Impact

What does good implementation look like, and how do we interpret what the data dashboard is telling us?

Want to learn how we can help you and your practice?

Get in touch with the Practice Unbound team to discuss how we can work together.