Here are some of the questions we get asked a lot.
If you can’t find the answer to your question below, feel free to get in touch with the Workflow team.
- How long does the process take?
From start to finish, the Workflow training and implementation process will take 11 weeks.
Your GPs will begin to save time after your administrative team’s very first week of training. Depending on the amount of clinical correspondence being handled, the amount of time saved will gradually increase as the weeks progress and the team becomes more familiar with Workflow. By the end of the process your GPs are likely to have an extra 40 minutes of time to use elsewhere each day.
- How do you support the practice team?
We’ve carefully designed a blended learning journey to set practice teams up for Workflow. At the very beginning, you’ll meet your Workflow team who will support you to tailor a Workflow solution for your practice. Then, working through the course modules via the e-learning portal, administrators will learn to Read code and action different types of clinical correspondence. They’ll also take part in workshops and video calls with their Transformation Coach, and become part of Workflow’s community, where they can share learning with other Workflow users and access support when they need it.
- Is it working well in other practices?
To date we’ve successfully trained 700 practices across the UK.
Because we understand that different postcodes have different needs, we tailor Workflow solutions on a practice-to-practice basis. If you’d like to find out about other practices we’ve worked with in your area or discuss how we could meet your specific needs, please get in touch.
You can also take a look at our case studies to find out about how real practices have experienced Workflow, and the impact it is having on the way they run day-to-day.
- Is it safe?
We’ve designed Workflow with your community’s safety front of mind. It’s underpinned by a robust governance system that is supported by medical defence organisations.
At the very start of your Workflow journey, we’ll support your practice to appoint a Workflow GP Lead to make sure that the right protocols and auditing processes are in place.
- Will my indemnity go up?
No – Workflow won’t affect your indemnity at all. As long as you’ve appointed a GP Workflow Lead and defined your practice protocol, your indemnity provider will regard Workflow as a delegated function.
- What clinical systems does it work on / support?
We can deliver Workflow training across SystmOne, Vision, EMIS and Microtest.
- What additional technology will we need?
Apart from a laptop or computer, you’ll just need a webcam for the video conferencing aspect of your Workflow training. Please get in touch if you don’t have one – we may be able to help.
- Has Workflow ever been known by another name?
Workflow became our product’s official name in 2017, but when it first launched in 2014 it was known as Workflow Optimisation. Across the country it has also been referred to as “document management”, “medical secretaries”, “clinical correspondence” and “productive workflows”.
- What funding is available?
In line with the GP Forward View, the NHS has allocated a portion of transformation funding to local areas for Workflow. If you’d like to find our whether Workflow could be funded in your practice please contact your CCG or Local Healthboard.
- How does Workflow fit with the national priorities?
Many areas across the UK are implementing Workflow as part of their Time For Care programme, or using it to support their work on the Ten High Impact Actions. We were proud to see our approach to Workflow set out in the GP Forward View.